Payment Policy – Onlinetec Sol

At Onlinetec Sol, we are committed to offering a secure, convenient, and transparent payment experience for all customers. This Payment Policy outlines the accepted payment methods, processing procedures, and terms applicable to purchases made through our online store.

Accepted Payment Methods

We currently accept the following payment options:

1. Credit Card Payments

We accept major credit cards, including Visa and Mastercard.

• All card transactions are securely processed at checkout using encrypted and PCI-compliant payment gateways.
• Payment confirmation is issued immediately once the transaction is successfully completed.
• Orders are confirmed instantly after successful authorization.

2. Debit Card Payments

Customers may also pay using debit cards linked to their bank accounts.

• Debit card payments are processed securely through our trusted payment gateways.
• Orders are confirmed immediately after successful payment authorization.

3. Direct Bank Transfer (EFT – Electronic Funds Transfer)

Customers may choose to make payment directly from their bank account to our nominated business bank account.

• Orders paid via EFT will only be processed once the funds have cleared in our account.
• Please allow 1–3 business days for EFT payments to reflect, depending on your bank.
• Always use your Order Number as the payment reference to avoid processing delays.

Banking details will be provided at checkout when selecting this payment option.

Payment Terms

• Full payment is required to confirm all orders.
• Orders will only be processed and prepared for shipment once payment has been successfully received and verified.
• For EFT payments, dispatch will begin after funds have fully cleared.

Security & Privacy

• All card transactions are processed through secure, encrypted payment gateways.
• Onlinetec Sol does not store sensitive card details on its servers.
• Customers making EFT payments are advised to carefully verify banking details before completing a transfer.

We are committed to protecting customer information and maintaining secure online transactions.

Failed or Delayed Payments

• If a card transaction fails, you will be notified immediately and may retry the payment or select an alternative method.
• If an EFT payment cannot be verified or is delayed, the order will remain on hold until confirmation of payment is received.
• Orders that remain unpaid for more than 7 days may be automatically cancelled.

Refunds & Cancellations

Refunds are processed in accordance with our Refund & Returns Policy.

• Refunds to credit or debit cards may take up to 10 business days to reflect, depending on your bank or payment provider.
• EFT refunds will be processed to the same bank account used for payment and may take 3–7 business days to reflect.

Payment Support

For any payment-related questions or assistance, please contact:

Onlinetec Sol
6 Nywerheid St
George Industria
George
South Africa
6536

Phone: +27 012 345 3329
Email: sales@onlinetecsol.shop
Business Hours: 8:00 AM – 6:00 PM

This Payment Policy ensures secure, transparent, and reliable transactions for customers purchasing equipment and machinery from Onlinetec Sol.