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Privacy Policy – Onlinetec Sol

Last Updated: February 25, 2026

At Onlinetec Sol, we operate this website and all related eCommerce services (collectively referred to as the “Services”) to provide a secure, reliable, and seamless online shopping experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with us.

By using our Services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

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Personal Information We Collect

“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data.

Depending on how you interact with our Services, we may collect the following:

Contact Information

• Full name
• Billing and shipping addresses
• Email address
• Phone number

Payment Information

• Credit or debit card details
• Bank transfer (EFT) payment details
• Transaction confirmations

All payments are processed securely through trusted third-party payment gateways. We do not store sensitive card information on our servers.

Account Information

• Username and password
• Account preferences
• Saved products
• Communication preferences

Transaction Information

• Products viewed, added to cart, purchased, returned, exchanged, or cancelled
• Order history and purchase records

Communications

• Information you provide when contacting us for support, inquiries, or feedback

Device & Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Network information

Usage Information

• Pages visited
• Time spent on pages
• Website interactions and browsing behavior

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How We Collect Information

We collect personal information in several ways:

Directly From You

When you:

• Create an account
• Place an order
• Subscribe to marketing communications
• Contact us via email or phone

Automatically

Through cookies and similar tracking technologies when you browse our website.

From Service Providers

Through trusted third parties who assist with:

• Payment processing
• Website hosting
• Analytics
• Shipping and logistics
• Marketing and communications

From Third Parties

Where legally permitted, we may receive information from advertising platforms, marketing partners, or social media integrations.

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How We Use Your Information

We use your personal information for the following purposes:

Providing and Managing Our Services

• Processing and fulfilling orders
• Arranging shipping and delivery
• Managing returns and exchanges
• Sending order confirmations and updates
• Maintaining your account

Improving Our Website

• Monitoring performance
• Analyzing usage trends
• Enhancing website functionality
• Improving customer experience

Marketing & Promotions

• Sending newsletters and promotional offers (you may unsubscribe at any time)
• Displaying relevant advertisements

Security & Fraud Prevention

• Verifying transactions
• Detecting and preventing fraudulent activity
• Protecting our website and customers

Legal & Regulatory Compliance

• Complying with South African laws
• Responding to lawful requests
• Enforcing our policies and protecting our rights

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How We Share Personal Information

We only share personal information in limited and controlled circumstances:

Service Providers

With trusted partners who assist with:

• Hosting and IT services
• Payment processing
• Courier and delivery services
• Marketing and analytics
• Customer support

Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets.

Legal Requirements

When required by law or in response to valid legal processes.

With Your Consent

When you explicitly agree to the sharing of your information.

We do not sell your personal information to third parties.

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Third-Party Links

Our website may contain links to external websites. Onlinetec Sol is not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before sharing personal information.

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Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a minor has provided us with personal data, please contact us so we can take appropriate action.

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Data Security & Retention

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

We retain personal information only for as long as necessary to:

• Provide our Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

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Your Rights

In accordance with South African data protection laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below. Identity verification may be required before processing your request.

You may unsubscribe from marketing emails at any time using the unsubscribe link in our communications. We will not discriminate against you for exercising your privacy rights.

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International Data Transfers

Your information may be processed or stored outside South Africa by our service providers. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place to protect your data.

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Changes to This Privacy Policy

Onlinetec Sol may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Updates will be posted on this page along with a revised “Last Updated” date.

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Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

Onlinetec Sol
6 Nywerheid St
George Industria
George
South Africa
6536

Phone: +27 012 345 3329
Email: sales@onlinetecsol.shop
Business Hours: 8:00 AM – 6:00 PM

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We are committed to protecting your privacy and ensuring that your online shopping experience with Onlinetec Sol remains safe and secure.