Refund & Returns Policy – Onlinetec Sol

At Onlinetec Sol, customer satisfaction is important to us. Our Refund & Returns Policy is designed to be clear, fair, and compliant with the Consumer Protection Act (CPA) of South Africa, while also meeting Google Merchant transparency requirements.

Please review the details below before initiating a return.

Returns

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The return request must be made within 30 days of the delivery date.
• The product must be unused, in its original condition, and returned in its original packaging.
• All included accessories, manuals, warranty cards, components, and packaging must be returned.

Due to the nature of certain products, the following items may not be eligible for return:

• Equipment that has been installed, operated, or shows signs of use
• Custom-made, personalized, or special-order items
• Clearance or final sale items
• Products marked as non-returnable in the product description

Customers are encouraged to review individual product listings for any specific return conditions that may apply.

How to Request a Return

To initiate a return:

1. Contact us at sales@onlinetecsol.shop or call +27 012 345 3329.
2. Provide your order number and the reason for the return.
3. Wait for return authorization and instructions from our support team.

Returns sent without prior approval may not be accepted or processed.

Return Shipping

• Customers are responsible for return shipping costs unless the product was delivered damaged, defective, or incorrectly supplied.
• We strongly recommend using a trackable courier service and keeping proof of shipment.
• Onlinetec Sol cannot guarantee receipt of returned goods without tracking.
• We are not responsible for parcels lost during return transit.

If a product is confirmed to be faulty, damaged upon arrival, or incorrectly supplied, we will coordinate return shipping arrangements accordingly.

Return & Refund Summary

• Return Period: 30 days from delivery
• Refund Processing Time: Up to 10 business days after inspection and approval
• Restocking Fee: None (unless item is returned used, damaged, or incomplete)
• Return Method: Courier or approved return method
• Return Label: Customer responsibility (unless item is faulty or incorrect)
• Currency: ZAR (South African Rand)

Refunds

Refund Process

Once your returned item has been received and inspected:

• You will receive email confirmation of approval or rejection.
• If approved, your refund will be processed within 10 business days.
• Refunds will be issued to the original payment method used at checkout.

Please note that your bank or payment provider may take additional time to reflect the refunded amount.

Partial Refunds

A partial refund may apply if:

• The product is not returned in its original condition.
• The item is damaged due to customer handling.
• Parts, accessories, or packaging are missing.
• The product shows signs of use.

In such cases, the refund amount may be adjusted accordingly.

Non-Refundable Items

The following items are not eligible for refunds:

• Shipping fees (unless the item was defective or incorrectly supplied)
• Gift cards or promotional vouchers
• Clearance or final sale items
• Custom-made or special-order products
• Equipment that has been installed or operated

Late or Missing Refunds

If you have not received your refund:

1. Recheck your bank account.
2. Contact your card issuer or payment provider, as processing times may vary.
3. If the issue continues, contact us directly:

Email: sales@onlinetecsol.shop
Phone: +27 012 345 3329

Our team will assist you as quickly as possible.

Exchanges

We only replace products if they are:

• Defective
• Damaged upon delivery
• Incorrectly supplied

If you require an exchange for the same item, please contact us:

Email: sales@onlinetecsol.shop
Phone: +27 012 345 3329

Exchange requests should be reported promptly after delivery. Supporting photographs or documentation may be required for verification.

Damaged or Faulty Products

If your equipment arrives damaged or develops a verified manufacturing fault within the applicable warranty period:

1. Notify us immediately.
2. Provide your order number and clear images of the issue.
3. Our team will guide you through inspection, repair, replacement, or refund procedures in accordance with South African consumer protection laws.

Policy Transparency & Compliance

Onlinetec Sol is committed to:

• Clear and accurate return timeframes
• Transparent refund terms and conditions
• Fair handling of defective or incorrectly supplied products
• Compliance with South African consumer protection regulations
• Maintaining Google Merchant policy standards

Contact Information

Onlinetec Sol
6 Nywerheid St
George Industria
George
South Africa
6536

Email: sales@onlinetecsol.shop
Phone: +27 012 345 3329
Business Hours: 8:00 AM – 6:00 PM

We value your trust and appreciate your business with Onlinetec Sol.