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Shipping Policy – Onlinetec Sol

At Onlinetec Sol, we are dedicated to delivering a reliable, secure, and transparent shipping experience to customers throughout South Africa. As a professional online retailer, we ensure that our delivery timelines, shipping costs, and order processes are clearly communicated and consistently applied.

Please review the details below to understand how we handle shipping and delivery.

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Shipping Coverage

Onlinetec Sol currently ships nationwide within South Africa.

We do not offer international shipping at this time.

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Shipping Fees

Shipping charges are calculated at checkout based on:

• Delivery location
• Order size and weight
• Product category

From time to time, we may run promotional campaigns that include free shipping offers. Any such promotions will be clearly displayed on our website.

Unless specifically stated on a product listing or promotion, we do not currently offer express, overnight, or same-day delivery services.

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Order Processing

Processing Time: 1–2 business days (Monday to Friday, excluding public holidays)

• Orders placed on weekends or public holidays will be processed on the next business day.
• Orders placed after 12:00 PM (SAST) may be processed the following business day.

Processing times may be extended in cases such as:

• Payment verification or authorization delays
• Incorrect or incomplete delivery information
• High order volumes during promotional periods
• Stock confirmation for large or specialized equipment
• Coordinated logistics for bulky items (e.g., shipping containers, catering equipment, arcade machines, golf carts, etc.)

If any delay occurs, our team will contact you via email or phone using the information provided at checkout.

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Delivery Timeframes

Estimated Transit Time (South Africa – All Regions):
3–6 business days

Estimated Total Delivery Time:
Processing (1–2 business days) + Transit (3–6 business days)
= Approximately 4–8 business days

Please note that these are estimated delivery timeframes and may vary depending on your location, courier schedules, and external factors beyond our control.

Large, heavy, or specialized equipment may require coordinated delivery arrangements depending on size and destination.

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Shipping Partners

We partner with reputable and established South African courier companies to ensure safe and dependable delivery of our products.

Once your order has been dispatched:

• A tracking number will be sent via email or SMS.
• Please allow 24–48 hours for tracking information to reflect within the courier system.

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Order Tracking

After dispatch, you can track your order using the tracking link provided in your confirmation email or SMS.

If you do not receive tracking details within the expected processing timeframe, please contact us:

Email: sales@onlinetecsol.shop
Phone: +27 012 345 3329

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Order Cancellations

If you wish to cancel your order, please contact us as soon as possible:

Email: sales@onlinetecsol.shop
Phone: +27 012 345 3329

Please note:

• Cancellation requests cannot be guaranteed once processing has begun.
• Orders that have already been dispatched cannot be cancelled and must follow our Returns & Refund Policy.
• Approved refunds will be processed according to our refund procedures.

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Address Changes

Customers are responsible for providing accurate and complete shipping details at checkout.

If you need to update your delivery address, contact us immediately. While we will try to assist, address changes cannot be guaranteed once the order has entered processing or has been dispatched.

Orders already handed to the courier may not be eligible for rerouting.

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Shipping Issues

Lost or Stolen Packages

Once a courier marks a package as delivered, Onlinetec Sol cannot be held responsible for loss or theft. Customers should contact the courier company directly to initiate an investigation or claim.

Incorrect or Incomplete Address

Onlinetec Sol is not liable for deliveries made to incorrect or incomplete addresses provided at checkout.

If a parcel is returned due to address errors, additional shipping fees may apply for reshipment.

Undeliverable Packages

Orders returned due to:

• Invalid or incomplete address
• Failed delivery attempts
• Refusal of delivery

…may incur additional shipping charges or be cancelled. Refunds (if applicable) will exclude original shipping costs.

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Delivery Exceptions

Delivery delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• Load shedding disruptions
• Courier operational delays
• Remote or rural delivery areas

We appreciate your understanding should such delays arise.

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Peak Season Notice

During high-demand periods such as:

• Black Friday
• Christmas
• New Year
• Major promotional campaigns

Courier networks may experience increased volumes, which can extend delivery timelines. We encourage customers to place orders early during these periods to avoid delays.

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Compliance & Transparency

Onlinetec Sol is committed to:

• Providing clear and accurate delivery timelines
• Displaying transparent shipping costs at checkout
• Supplying tracking information promptly
• Delivering genuine products within stated timeframes
• Operating in accordance with South African consumer protection guidelines

We strive to maintain a professional and dependable delivery experience for every customer.

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Contact Information

Onlinetec Sol
6 Nywerheid St
George Industria
George
South Africa
6536

Email: sales@onlinetecsol.shop
Phone: +27 012 345 3329
Business Hours: 8:00 AM – 6:00 PM

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Thank you for shopping with Onlinetec Sol.